Making a claim

One of the distinguishing qualities that sets Hiscox apart from other insurers is the speed and fairness with which we settle insurance claims. If and when you need to make a claim, it is of paramount importance to us to ensure the entire process is handled quickly, simply and professionally.

Making a claim: the first step

If you need to make a claim, please call us at your earliest convenience. If you can have your policy number to hand, it will help us to deal with your claim more rapidly. For your convenience, our claims lines are available 24 hours a day.

From the UK, please call: 0845 330 0505

If you are overseas, please call: +44 1702 443686

If you have a home emergency that requires a contractor to be sent immediately (e.g. burst pipes etc) then
call: 0845 213 8400.

Approving your claim

If your claim is approved and we agree a cash settlement, we will pay the relevant amount directly to your bank account.

As part of standard Hiscox service, we guarantee that such payments will be paid within four working days of the claim being approved and agreed. Furthermore, we will notify you that your account has been credited. If we fail to meet this level of service, we will pay you interest on the claim amount if the agreed claim is in excess of £2,500*.

If you require any assistance using the site, please email us at contactus@hiscox.com or call 0845 330 0505 (Monday – Friday, 8.30 a.m. – 6 p.m.)

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